Frequently Asked Questions (FAQ)

I received the wrong number of items

Any shortages, errors, or discrepancies in relation to your order must be reported to us within 5 days of delivery. Please send us an email at post@linkaneumann.com.

What does VV mean in the chart?

A "V" always means you should decrease two stitches together, regardless of its position in the chart.

VV: Two Vs next to each other clarify the decrease when it occurs in the middle of the chart.
V on the edge: A V at the end of one row and a V at the beginning of the next row are also decreased together — they are treated as VV.

Remember: You should never decrease two stitches one after another, even if you restart in the chart after a decrease.

Which countries do you ship to?

We ship to the following countries: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Malta, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Taiwan, United Kingdom, United States.

For details on shipping, customs, and duties — please see our Shipping Policy.

My package tracking is not updating — what should I do?

All packages from us are tracked. Occasionally, carriers take a little longer to scan the package at the terminal — in the meantime, it will state that the package is with the sender. Please wait 1–2 business days before contacting us.

I have not received an order confirmation

We send confirmation immediately after payment. Please check your junk/spam folder first. Did you enter the wrong email address? Contact us at post@linkaneumann.com and we will help you.

I have not received the pattern by email

Digital patterns are sent automatically after purchase, if included in the yarn kit. Please check your junk/spam folder. If you have an account on linkaneumann.com, you will find the pattern under Downloads. If that doesn't help? Send us an email at post@linkaneumann.com.

Is the package lost?

A package is considered lost when the carrier reports that it is missing — typically after it has been stagnant for over 10 days. We will resend the order if the items are in stock; otherwise, the order will be refunded. Once the package has been handed over to the carrier, you must contact them directly.

My package is not being shipped

We generally sell in-stock items that are packed continuously on business days. If the package has not been shipped within 2–3 business days, please contact us at post@linkaneumann.com.