Frequently Asked Questions (FAQ)
Briefly summarized: A "V" in the diagram always means that you must cast off two stitches together, no matter where it is in the diagram because the diagram is repeated across.
Explanation:
- VV: Sometimes you see two Vs next to each other (VV) in the chart. This is just to clarify the drop when it happens in the middle of the chart.
- V on the edge: If you have a V at the end of one round and another V at the start of the next round, these two stitches must also be cast together. Although they are separate in the diagram, they are treated as VV and combined into one mesh.
Remember: You should never decrease two stitches in a row, even if you start over in the diagram after a decrease.
All parcels from us are tracked parcels. The parcels we send are collected from us every working day. Sometimes the carriers take a little longer to scan the parcel at the terminal and while waiting, it will say that the parcel is with the sender.
We will send out an order confirmation immediately after your order has been paid. If this is not received, it is most often because the e-mail entered has a typo. Send us an email at post@linkaneumann.com and we will help you!
We send out digital patterns immediately after the purchase has been completed if it is in the yarn package. If you have not received it in the inbox or in the junk mail, you can contact post@linkaneumann.com and we will help you. If you have an account with Linkaneumann.com, you will find the pattern under downloads.
The package is considered lost if your carrier notifies us that the package is gone. This is often when the package has been standing still for over 10 days. We will resend the order if the goods are in stock, if the order is not refunded. When the package has been handed over to the carrier, you must contact the selected carrier
If your package is not sent within 2-3 days, please contact us. As a rule, we sell stocked goods and these are packed consecutively on working days.
We only sell Norwegian books. Several players sell the books in other languages. The easiest thing is to use google to look up what you are looking for as we have no record of this.
We have several orders that have not yet arrived. We have been waiting for this for a long time. We also haven't been told when this will be in stock. The easiest way to stay informed is to click on the sold-out colour and set up an email alert.
You can find it by clicking HERE